Terms & Conditions 

General

1. These terms are an important document which governs the terms of your purchase
   from our website and you must read them carefully before purchasing goods from our
   website.
2. These terms apply to all online sales via this website. By purchasing goods via this
   website you agree to be bound by these terms.
3. We may alter or replace these terms and conditions from time to time by publishing the
   altered or replaced terms and conditions on our website. All orders placed
   subsequently by you shall be upon the altered or replaced terms and conditions.
4. In these terms the defined words below shall have the following meanings:
   “you” or “your” means the person or entity purchasing goods via this website;
   “us”, “we” or “our” means loaf limited;
   “goods” means goods purchased from us via this website;
   “gst” means goods and service tax;
   “terms” means these terms and conditions;
   “website” means our website accessible via www.loaf.co.nz;
   “working day” means any day other than Saturday or Sunday or a public holiday or
   anniversary day in Auckland.

Prices, orders and cancellations

1. The price of the goods is the price shown on the website at the time you place your
   order. The price of the goods on the website may not be the same or correspond to
   the prices at any stores for the same goods and we are not obliged to match any
   prices.
2. Prices for goods change from time to time and we do not provide any advance notice
   of these changes. All prices and charges on this website are in New Zealand dollars
   (NZD$) and include GST where applicable.
3. Delivery, freight and handling charges are included in the price stated.
4. All goods are sold subject to their availability. Promotional items may be limited as to
   quantity. We are not responsible for our inability to supply goods were they are not
   available or where our stock of the goods has been exhausted.
5. Orders are not binding on us until we confirm acceptance of your order. Once made,
   you may not cancel any order without our prior written consent.

6. In the event that computer error results in a material misstatement of the price of your
   order we may, prior to delivery of your order, require you to pay the difference between
   the amount that you actually paid and the correct amount payable for your order.

7. Orders received on a day which is not a working day will be processed on the following
   working day.

Payment

1. You must pay us in full by debit or credit card at the time that you submit your order.

2. By inserting your debit or credit card details you authorise us to charge the full amount
   that is payable to your nominated card. You indemnify us against any default by your
   card company to make payment to us in full.

3. We use “Stripe” to securely authorise debit or credit card payments. For further
   information regarding “Stripe” and how it encrypts and processes transactions please
   visit https://stripe.com/nz/legal/ssa

Delivery and returns

1. Orders placed before 3pm on a working day will be packed the following business day of
   being received. They will be dispatched from Monday to Thursday afternoon, unless
   rural or South Island, they will be dispatched from Monday to Wednesday.
   Couriers should arrive with you within 2 days of being dispatched, unless rural which
   will be 2-4 days.

2. All goods will be delivered to the location provided in the order by our delivery
   company. you must provide us with your full and correct delivery address. A physical
   street address is required and PO box or private bag numbers are not acceptable.

3. If you have any special delivery instructions please advise when placing your order. If
   no instructions are given our delivery provider will leave the goods in the place
   determined safest by them. We cannot accept responsibility for orders that go missing
   if the address details you have provided to us are incorrect.

4. We can not guarantee a delivery time, but will use all reasonable endeavours to deliver
   the goods at the time indicated on our website. We are however not responsible for
   any loss or damage (in either case, of any kind and whether direct, indirect or
   consequential) arising from any delay in the delivery of the goods from any cause, nor
   shall any such delay entitle you to cancel any order or refuse to accept delivery at any
   time or request a refund of your payment for the goods.

5. If you do not receive your goods within 3 working days of the requested delivery time
   please contact our customer services team on 09 527 4354.

6. Upon receipt of your order you must check it and advise us of any faults, shortages or
   incorrect deliveries within one day of the goods being received.

7. We will replace wrong or faulty products (subject to availability) at no additional cost to
   you or refund the price paid by you (including delivery costs paid to us) which will be
   credited against your original method of payment.

8. Given the perishable nature of the goods we do not accept any returns of goods for
   any reason.

9. Quality of our goods is very important to us, so were there is an issue with the quality
   of the goods we may ask you to send us photographs of the goods so we can seek to
   rectify any quality issues.

10. Risk in the goods shall pass to you upon delivery. we will have no liability in the event
    that the goods, having been delivered, are lost, stolen, destroyed or damaged in any
    way from any cause whatsoever nor shall you be entitled to request a refund for the
    goods.

Warranties and liabilities

1. We warrant to you that the goods will be of acceptable quality having regard to their
   nature and their price, will be reasonably fit for the purpose we represent and will
   correspond with the description of the goods displayed on the website.

2. Other than the warranties under clause 5.1 we do not give any further assurance,
   condition or warranty of any kind to you (including any assurance, condition or
   warranty implied by law to the extent that the assurance, condition or warranty can be
   excluded) in relation to the goods and we accept no liability for any assurance,
   condition, warranty, representation, statement or term not expressly set out in these
   terms.

3. You agree that if you are acquiring the goods for business purposes, you will advise
   that on your order and you then agree that all provisions of the consumer guarantees
   act 1993 and sections 9, 12a and 13 of the Fair Trading Act 1986 are excluded.

4. The benefit of any warranties and conditions conferred by us on you are personal to
   you and are not assignable.

5. Whilst we take all reasonable care in relation to our goods, we are not be liable to you
   or any other person for any indirect or consequential loss or damage of any kind
   arising out of defective goods or any breach by us of our warranties or conditions or
   obligations under these terms or negligence or otherwise.

6. Regardless of the legal basis of any claim, our maximum liability to you under any
   circumstances is limited to a sum not exceeding the invoiced value of the goods in
   relation to which the claim relates.

Use of your information

1. We can use your information in accordance with the privacy policy set out on our
   website.

2. In addition to the privacy policy, your use of online shopping under this website will
   generate certain information that will be recorded electronically by us. Information of
   this type may include, for example, your ip address, your usage statistics, etc. We will
   also record your contact details, credit information and any related personal details
   that you supply or that we obtain independently.

3. You acknowledge that we, our employees, carriers, contractors and agents may use or
   disclose any of the information identified in clause 6.2 or under our privacy policy for
   purposes connected with the supply of the goods to you. examples of purposes
   connected with supply include, for example:

   1. Administration of your account with us or on the website;

   2. Providing delivery details to carriers;

   3. Keeping you up to date with new offers/changes at loaf.

   4. Sharing with contractors to enable you to use or facilitate your use of the
      website.

4. You may at any time make a written request to see any personal information that we
   hold or to ask us to correct any mistakes in that information.

Consent to receipt of electronic messages

1. You agree by ordering on this website you expressly consent to your inclusion in our
   direct marketing database and accept that you may, as a result, receive regular
   electronic communications and promotional communications from us. You have the
   right to ask us at any time to stop sending online communications and promotional
   offers to you.

Other general

1. We shall not be responsible to you for failure to perform any of our obligations due to
   causes beyond our control including work stoppages, fires, civil disobedience, riots,
   rebellions, acts of god and similar occurrences. in such circumstances we shall have
   the right at our discretion to delay the performance of our obligations until such causes
   cease or to cancel the whole or any part of your order without incurring any liability to
   you.

2. We shall not be deemed to have waived or varied any provision of these terms or any
   right or remedy which we may have under these terms or at law or in equity or
   otherwise unless the waiver or variation is in writing signed by us or an authorised
   person on our behalf. No waiver of a breach shall be deemed to be a waiver of any
   other breach or any further breach.

3. In the event of any conflict between the terms of any product list or order confirmation
   or other communication and these terms, the express provisions contained in the
   product list or order confirmation or other communication, as the case may be, shall
   prevail.

4. These terms are governed by the laws of New Zealand and we each agree to submit
   to the exclusive jurisdiction of the new zealand courts.

Contact details

1. If you have any queries regarding shopping with us, please contact customer services
   on 09 527 4354 or [email protected].